How does the free trial work?
You can free trial any of the three tiers available for two weeks before any payment is due. For those two weeks, you will have the same access to the platform as someone with that tier and can test out the platform to see if it works with your business. At any point during the trial you can choose to cancel your account and you won't be charged once the trial finishes.
Which tier of Knowtworthy is best for me?
Essential Tier: Provides the basics you need to run amazing meetings. You will be able to create unlimited meetings, have real-time sharing and group editing capability for all meeting minutes. You can create two separate teams within your organization and have access to features such as PDF download and Action Item assignment and tracking.
Premium Tier: Here you get access to the features that make Knowtworthy special. You will have 20 hours of transcription (per month in 10 languages!) for your meetings. This transcription can be either used in real-time to transcribe what is going on in your meeting, or to transcribe file uploads of meeting recordings (from your favourite conferencing software such as Zoom, Teams, Google Meet, etc). You will also be able to create up to 10 unique teams, have access to organization task management features, and be able to access integrations.
Business Tier: Built for businesses needing the best that Knowtworthy can offer, you will have access for 100 hours of transcription per month, along with unlimited team creation, and our most groundbreaking feature soon-to-be-released: Sentiment Analysis. Using Knowtworthy with its built in Sentiment analysis will not only help your meetings improve, but your teams improve as well. Sentiment Analysis will provide a private and objective view of how you are performing during meetings and identify smart suggestions for you along with tracking your progress over time.
How long are your contracts? Can I upgrade or downgrade my subscription?
Our payments work on a monthly basis and will be completed automatically every month unless cancelled. We have set pricing and no hidden fees. You can see how much you will be charged every month in your payment settings page within your organization. You can also change your subscription or cancel anytime within payment settings, but please note that we cannot give refunds for cancellation or downgrades. All payment amounts are in USD.
Can I buy certain features a la carte?
You can purchase additional hours of transcription a la carte should you need them from within your organization page. As with our plans, you can cancel or adjust these hours anytime and you will see how much you will be charged every month before you make a purchase.
What languages can Knowtworthy Transcribe?
Knowtworthy can currently transcribe ten languages in real-time or by processing file uploads and we are always adding more! You can currently transcribe in: English, Cantonese, Mandarin, French, Portuguese, Spanish, German, Italian, Dutch, and Russian. You can change the transcription language for your organization at any time in your Organization Settings on the platform.
Can I get invoices for my Knowtworthy subscription?
We provide invoices by request to businesses making individual transactions of $5000USD or more. Please get in touch with us by opening our chat menu on the bottom right of your screen to get set up.
I need help setting up Knowtworthy, where can I access support?
We offer real-time chat support and your questions are a major priority for us! To get in touch, please click on the button found on the bottom right of every screen in our application and one of our operators will be with you as soon as possible. Alternatively, if you prefer to leave a general question on our community page at community.knowtworthy.com
, we will answer it as soon as possible as well.
Can I use Knowtworthy on my phone or tablet as well?
The Knowtworthy web application is built to be cross-platform and to work seamlessly on any device you try and use it on. You can access all of your meeting minutes, action items, and information from your mobile phone or tablet by visiting app.knowtworthy.com
, the same website as you would use on your computer.
Is my business too small to use Knowtworthy?
Knowtworthy can be used by teams of any size - even just one person! Our software is built to easy scale up to your business needs and grow along with your company keeping your meetings organized along the way. Furthermore, the longer you use Knowtworthy, the more useful it becomes. You can look back on old meetings and easily track your progress along action items ensuring that nothing important gets forgotten or missed.
How does Knowtworthy scale with my business?
As your team gets larger and the number of meetings your business has grows, Knowtworthy is built to easily adapt to your ever-evolving needs. For example, as new teams emerge within your business, you can allocate private team workspaces for these teams, and if you need more transcription hours to keep track of your meetings, you can add additional hours without needing to change your plan in your Organization Settings page. There is also no limit on how many meeting minutes documents your organization can store and your meeting history is always retained (unless you personally delete items) allowing you to look back and keep track of your meetings easily as your business scales making Knowtworthy a great long-term solution.
How long does it take to set up Knowtworthy for my team?
Our onboarding process is quick and easy, built to get you right into improving your team meetings within minutes of signing up. Once you select your plan and start your trial, you will be taken through a short tour of the application to get you familiar with everything involved. Then, simply add the work emails of your coworkers in Organization Settings and you're all done! You can also get right to writing minutes documents and share them with anyone directly through the document's share functionality and add teammates later on.